Hello, this is Support Awards

Support Awards is a go-to resource for support agents in the web design and development industry, providing valuable insights, tips, and inspiration for success in their roles.

Our story

At Support Awards, we believe in the power of customer service. We know that every customer interaction is an opportunity to make a difference, to go above and beyond, and to create a positive experience that will last a lifetime. We know that support agents are more than just employees – they’re superheroes. They have the skills, the knowledge, and the dedication to tackle any problem, no matter how big or small.

Whether it’s answering questions, solving issues, or just lending a listening ear, our support agents are always ready to save the day. Join us and discover the power of exceptional customer service.

Teamwork and Collaboration

Many support agents work as part of a team, and this category explores the skills and strategies needed for effective collaboration.


Our interviews provide a unique insight into the experiences, challenges, and successes of individuals who have made significant contributions to the field.

Customer Service Skills

This category is dedicated to developing the soft skills that are essential for providing excellent customer service.

A little love from our readers

Johny Sins

Hands down the absolute best articles for support agents. Love these folks.

SF • Support Agent

Kate Mundy

I wanted to learn how to build a retention strategy. At “Support Awards” I’ve found the solution!

Denver • Entrepreneur

Sam Smith

Absolutely LOVE how these guys can explain complex topics. Highly recommend.

Portland • Individual contractor

Learn How to Build Customer Retention Strategy

We will explore the various steps involved in creating a customer engagement strategy that support agents will find truly amazing